Returns & Exchanges
We want you to travel with confidence, which is why we offer a 28-day return period for all unused it Luggage products in their original packaging. Whether you have changed your mind or need a different size, our streamlined process ensures your return is handled with care.
Initiate Your Return
Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.
Prepare the Package
Place the unused luggage or accessories back in their original box, ensuring all protective films and hangtags are still attached.
Label and Ship
Print your prepaid shipping label from the portal and drop off the package at your nearest authorized carrier location.
Refund Processing
Once our warehouse inspects the items, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing